In order to streamline the Help Desk workflow and provide better sales and support service to current and prospective clients, all requests will now be logged.

Please submit a Help Desk ticket if you are unable to find the answer to your question/issue in the Knowledge Base or FAQ section.  Our Help Desk staff will respond ASAP to your requests.enquiries.  If necessary, the Help Desk staff will send you a link to connect to a Remote Technical Support session.

Alternatively, you can chat with the Help Desk staff in the "Live Response" indicator shows that the Live Response staff is ONLINE. 

If "Live Response" is OFFLINE, please submit your request/issue via email and a Help Desk ticket will also be created.

 

In order to streamline the Help Desk workflow and provide better sales and support service to current and prospective clients, all requests will now be logged.

Please submit a Help Desk ticket if you are unable to find the answer to your question/issue in the Knowledge Base or FAQ section.  Our Help Desk staff will respond ASAP to your requests.enquiries.  If necessary, the Help Desk staff will send you a link to connect to a Remote Technical Support session.

Alternatively, you can chat with the Help Desk staff in the "Live Response" indicator shows that the Live Response staff is ONLINE. 

If "Live Response" is OFFLINE, please submit your request/issue via email and a Help Desk ticket will also be created.